Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website at namelessentity.com and the website and software-as-a-service (SaaS) products offered by Nameless Entity LLC (“Nameless Entity,” “we,” “us,” or “our”). By using our website or purchasing or using our products, you agree to these Terms. If you do not agree, do not use our website or products.
Who we are
Nameless Entity LLC is a United States limited liability company that provides business and consumer website and SaaS products. You can contact us at admin@namelessentity.com.
Eligibility and accounts
You must be at least 18 years old, or the age of majority in your place of residence, to enter into a contract with us and to purchase our products. If you use our services on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization. You are responsible for maintaining the confidentiality of any account credentials and for activity that occurs under your account.
Our services
We provide business and consumer website and SaaS products. Specific features, fees, service levels, and delivery timelines for a particular product or custom project may be described in an order form, checkout page, or written project agreement. If those terms conflict with these Terms, the more specific product or project terms control for that engagement.
We may update, suspend, or discontinue a product or feature with reasonable notice when practicable. We are not obligated to provide any particular feature indefinitely.
Acceptable use
You agree not to misuse our website or products. For example, you may not:
- Violate any applicable law or infringe others’ rights;
- Attempt to gain unauthorized access to our systems or other users’ accounts or data;
- Interfere with or disrupt the operation of our services, including by introducing malware or overloading our infrastructure;
- Use our contact form to send spam, automated messages, or unlawful content;
- Resell or misrepresent our services except as we expressly allow in writing.
We may suspend or terminate access if we reasonably believe you have violated these Terms or that your use poses a security, legal, or operational risk.
Payments
Fees for paid products are presented at checkout or in a project agreement and are charged in the currency shown. Payments are processed by Stripe. By providing a payment method, you authorize us and Stripe to charge the amounts due, including applicable taxes and recurring subscription charges until you cancel.
Unless otherwise stated, subscription fees are billed in advance on a recurring cycle (for example, monthly or annually). We may change prices with notice before the change applies to a new billing period. If a payment fails, we may retry the charge and may suspend access until payment is made.
Cancellation and refunds
We want you to be satisfied with our products. The following cancellation and refund terms apply unless a specific product page or written project agreement states otherwise, or a different remedy is required by law.
How to cancel or request a refund. Email admin@namelessentity.com or use our contact form. Please include your name, the email used for the purchase, and a brief description of the product or charge. Cancellation and refund requests are typically reviewed within five business days.
SaaS subscriptions. You may cancel a subscription at any time. Cancellation stops future renewals. You will generally continue to have access until the end of the then-current prepaid billing period. If you request a refund within 14 days of a subscription charge, we will refund that charge if you have not made more than de minimis use of the service during that period, or as otherwise required by law. After 14 days, subscription charges are generally non-refundable, except where we choose to issue a goodwill refund or are required by law to do so. We do not prorate unused time after the 14-day window unless required by law or agreed in writing.
Custom website or project work. Fees, deposits, and milestone payments for custom website or similar project work are earned as described in the applicable project agreement. A deposit may be non-refundable to the extent we have reserved time or begun work. If a project is canceled, we will refund amounts paid for work not yet performed, less any non-refundable deposit and costs reasonably incurred, unless the project agreement provides a different allocation. Completed milestones are generally non-refundable.
Other one-time purchases. For one-time digital products, you may request a refund within 14 days of purchase if the product is materially not as described. If the product has been fully delivered or substantially used in a way that cannot reasonably be returned, a refund may be limited as permitted by law.
Chargebacks. If you have a billing concern, please contact us before initiating a chargeback so we can help resolve it. Fraudulent or abusive chargebacks may result in suspension of services.
Nothing in this section limits any non-waivable cancellation or refund rights you may have under applicable law.
Intellectual property
The namelessentity.com website, our SaaS products, and our branding, text, and other content are owned by Nameless Entity LLC or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use our website and, if you purchase a product, to use that product as we make it available to you, solely for your internal or personal use and in accordance with these Terms and any product-specific license.
For custom website work, ownership of deliverables will be as stated in the project agreement. Unless that agreement says otherwise, we retain ownership of pre-existing tools, libraries, and know-how, and you receive a license or assignment only in the finished deliverables described in that agreement.
You retain ownership of content you submit to us. You grant us a limited license to use that content solely to operate, provide, and improve the relevant service and to respond to you.
Disclaimers
Our website and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or completely secure.
Limitation of liability
To the fullest extent permitted by law, Nameless Entity LLC and its members, officers, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or your use of our website or products, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising out of or related to these Terms or our services will not exceed the amounts you paid to us for the product or service giving rise to the claim during the twelve (12) months before the claim, or one hundred U.S. dollars (US $100) if you have not paid us any amounts, except where liability cannot be limited under applicable law.
Indemnification
You will defend, indemnify, and hold harmless Nameless Entity LLC and its members, officers, and contractors from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the services, your content, or your violation of these Terms or applicable law.
Governing law
These Terms are governed by the laws of the United States and the laws of the state in which Nameless Entity LLC is organized, without regard to conflict-of-law rules. If that state of organization is not identified in a separate writing from us, these Terms will be construed under generally applicable principles of United States contract law. Courts located in that state, or if none is identified, courts of competent jurisdiction in the United States, will have exclusive jurisdiction over disputes, except that we may seek injunctive relief in any jurisdiction. Some laws, including consumer-protection laws, may give you additional rights that these Terms cannot change.
Changes
We may update these Terms from time to time. The effective date at the top of this page will be revised when we do. If a change is material, we will take reasonable steps to provide notice, such as posting an update on this website or emailing a contact address we have on file. Continued use of the website or paid products after the updated Terms become effective constitutes acceptance of the changes, except where applicable law requires additional consent.
General
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of our business. These Terms, together with any applicable order form or project agreement and our Privacy Policy, are the entire agreement between you and us regarding the subject matter.
Contact
Questions about these Terms, billing, cancellations, or refunds can be sent to admin@namelessentity.com or submitted through our contact form.